Mail Desk docs
 v1.0.0
Get help
● Reference

Support
how to get help.

Item support runs through the item's page on CodeCanyon, as Envato's item support policy describes.

6 months included

01How to ask

  1. Check Troubleshooting and run Test connection on the mailbox first.
  2. Open the item's Support tab on CodeCanyon and send your question with: the Mail Desk version, your Perfex CRM and PHP versions, your mail provider, what you did, what you expected and what happened, and the error text from the connection test or the mailbox's last error.
  3. Never send passwords, app passwords or API keys, and do not post them in public comments.

02What support covers

Six months of item support are included with the purchase, as Envato's policy defines it: answering questions about the item, help with bugs and reported issues, and help with the included features. Installation on your server, customisation, and setting up your hosting, mail provider or AI provider accounts are not part of item support.